Disney Tightens Disability Access Service Rules to Prevent Misuse and Enhance Fairness

Published on 4/9/24 by Craig Smith

Image courtesy Disney

Walt Disney World is implementing significant changes to its Disability Access Service (DAS), aiming to curb misuse and ensure the service is utilized by guests who genuinely need it. The DAS program allows guests with disabilities that make it difficult to endure long waits in traditional queue lines to receive a return time equivalent to the current wait, enabling them and their party to enjoy other attractions in the meantime.

The revised guidelines specify that DAS will now primarily cater to guests with developmental disabilities, such as autism, refining its focus to better serve those for whom the service is intended. Additionally, Disney is extending the pre-registration period from 60 to 120 days before a park visit and is reducing the allowable group size from previously larger numbers to a maximum of four guests per DAS registration.

This move comes in response to growing concerns that the DAS system was being exploited, leading to longer waits in the Genie+ Lightning Lanes and excessive occupancy of available Lightning Lane selections. Reports from WDWMAGIC indicate that these issues prompted the need for a tighter eligibility verification process.

Disney will roll out the new DAS system starting May 20, 2024, at Walt Disney World and on June 18, 2024, at Disneyland Resort. In partnership with Inspire Health Alliance, Disney will aid Cast Members in more accurately determining eligibility for guests applying for DAS.

For registration, guests can connect with a Cast Member via live video chat up to 30 days prior to their visit, currently available only in English. As of May 20, 2024, in-person registration at theme park Guest Relations will be discontinued, shifting entirely to the online and virtual format. Guests who are approved will have their photo taken during the registration process to help confirm their identity when using the service. DAS is valid for up to 120 days, after which guests must re-register.

Disney has also issued a stern warning against any fraudulent claims during the DAS application process. Guests found to have provided false information can face severe consequences, including permanent banishment from Disney properties and forfeiture of any previously purchased passes, tickets, or related services without refund. This stringent measure underscores Disney’s commitment to maintaining the integrity and fairness of the DAS system.